Contact Header

IMT Partners' success story - Focus on the transport sector

Our client, a subsidiary of a European leader in passenger transport, called on IMT Partners - Interim Management for a mission to transform its Customer Relations.

IMT Partners seconded a team of 3 managers in 5 countries and 6 cities in Europe. They intervened to redesign the customer journey, deploy the operational project and then implement the outsourcing.

This mission lasted 17 months in a context of pandemic, high turnover and cost reduction. The results obtained: performance, respect of the schedule and budget were praised by the Deputy CEO.